Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item shows signs of use or damage, we may not accept the return. You must initiate the return process within 30 days of receiving your order. After this period, we cannot guarantee a refund or exchange.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 3-5 business days. If your return is approved, we will provide you with instructions on how to proceed.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If you are shipping an item over $75, you should consider using a trackable shipping service to ensure that your return is received. We do not guarantee that we will receive your returned item.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to be reflected in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct product without delay. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any supporting photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. It is important to report any issues as soon as possible to ensure a timely resolution.
Final Notes
We reserve the right to update or modify this Return and Refund policy at any time. Any changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new policy. For any questions or concerns regarding returns and refunds, please reach out to us via email at [email protected]. We are here to assist you and ensure your satisfaction with your purchase.